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RETURN AND REFUND POLICY

Last updated: July 18, 2026

14-DAY RETURN PERIOD
You may request a return within 14 calendar days after the order is delivered. To qualify, contact us at etsyercn@gmail.com within this period and provide your order number and reason for the return.

RETURN ELIGIBILITY
Returned products must be unused, unworn, undamaged and complete, with all accessories, manuals, protective materials and original packaging. Products must be in the same condition in which they were received. Proof of purchase is required.

RETURN AUTHORIZATION
Do not send a product before receiving written return authorization from us. After approval, we will provide shipping instructions and any reference information required for acceptance. Returns sent without authorization, sent cash-on-delivery, or sent to a different address may be refused.

RETURN ADDRESS
Authorized returns are accepted in Türkiye at:

Recipient: Bilal Yavuz
Sürat Kargo İldem Branch – Hold for branch pickup
Gesi Fatih Mahallesi
Alparslan Türkeş Caddesi No: 60/A
38180 Melikgazi/Kayseri
Türkiye
Telephone: +90 552 647 82 85

The customer must contact us before shipping. International returns or shipments using a carrier other than Sürat Kargo must be coordinated with us in advance so that the package can be accepted correctly.

RETURN SHIPPING COSTS
For a change-of-mind return, the customer is responsible for return shipping charges, customs charges and safe delivery to the authorized return destination. Original shipping charges are non-refundable unless required by applicable law.

If the product is defective, damaged on arrival, materially different from the order, or we shipped the wrong item, contact us promptly with clear photographs or video. After review, EDANURR LLC will provide an appropriate remedy and cover reasonable return shipping costs when required.

DAMAGED OR INCORRECT ITEMS
Inspect your order immediately after delivery. Report visible damage, defects, missing parts or an incorrect item to etsyercn@gmail.com as soon as possible, preferably within 48 hours. Keep all packaging while we investigate the case with the carrier.

NON-RETURNABLE ITEMS
Personalized, custom-made or made-to-order products cannot be returned for change of mind unless they are defective, damaged or incorrect. Gift cards and any other items that cannot legally be returned are also excluded. This exclusion does not limit mandatory consumer rights.

EXCHANGES
The fastest way to obtain a different item is to request a return and, after approval, place a separate order. Replacement of a defective or incorrect product will be handled according to the circumstances of the case.

REFUNDS
After the returned product is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund.

If more than 15 business days have passed after we confirmed approval, contact etsyercn@gmail.com.

ORDER CANCELLATIONS
Contact us immediately if you need to cancel an order. We will try to cancel it before dispatch, but cancellation cannot be guaranteed once processing or shipment has begun. After dispatch, the return process above applies.

CONSUMER RIGHTS
Nothing in this policy limits any mandatory consumer rights that apply under the laws of the customer’s place of residence.

CONTACT
EDANURR LLC, trading as ERC Smart Glasses
Email: etsyercn@gmail.com
US business telephone: +1 307 228 4234
Return coordination telephone in Türkiye: +90 552 647 82 85